Enco Systems offers a comprehensive 12-month warranty on every Philips CD Pro 2 player module sold by Enco. The warranty on rebuilt modules is 90 days. The warranty on service parts is 30 days.
A full field report on the symptoms of the player module’s failure is strongly recommended. Enco needs to know the nature of the field failure in order to properly process, diagnose and repair returned modules.
The customer is responsible for shipping charges incurred in returning the defective module to Enco. Upon obtaining authorization, returns are to be shipped to:
29488 Woodward Ave #250
Royal Oak, MI 48073
Please return the player module in its original individual-pack box. Further, please pack the player in its box inside a master carton. The individual-pack box alone is not sufficient to protect the module during shipment. Physical damage to the module during shipment will void the warranty.
Enco pays the return shipping costs of the repaired or replaced module to the customer.
Enco will either repair or replace the failed module, upon our sole discretion, pending receipt of the module and an authorized Enco bench test. Enco will NOT provide advance replacements. Upon full inspection, Enco will repair the module if possible. If repair is not possible, the module will be replaced with either a new or rebuilt module.
Any physical damage that is deemed to be beyond normal usage, as determined by Enco, will void the warranty. User damage, such as damage to the turntable or centering hub, will also void the warranty.
Repair or replacement does NOT extend the term of the warranty. Each module is warrantied for 12 months from the date of original shipment from Enco in Royal Oak, MI. If a module is repaired or replaced, the remaining warranty period remains from the date of shipment of the original module.