Warranty

The warranty period begins on the date of shipment from Enco, which is the date that appears on the Enco invoice to the distributor or Enco direct customer.

Enco requires that modules sold through one of our many distribution partners be returned through the distributor from which it was purchased. We will only issue return material authorization (RMA) to the original purchaser of the player.Enco requires that return authorization be obtained before returning a module that fails within the warranty period. Failure to obtain proper authorization may result in non-performance of the warranty. Authorization can be obtained via phone on 248-541-6300, email at encosystems@gmail.com.Enco will issue an RMA for each return. Please identify each return with this number. The RMA number should appear on all paper work and on the outside of the return shipping carton.

A full field report on the symptoms of the player module’s failure is strongly recommended. Enco needs to know the nature of the field failure in order to properly process, diagnose and repair returned modules.

The customer is responsible for shipping charges incurred in returning the defective module to Enco. Upon obtaining authorization, returns are to be shipped to:

Enco Systems
29488 Woodward Ave #250
Royal Oak, MI 48073

Please return the player module in its original individual-pack box. Further, please pack the player in its box inside a master carton. The individual-pack box alone is not sufficient to protect the module during shipment. Physical damage to the module during shipment will void the warranty.

Enco pays the return shipping costs of the repaired or replaced module to the customer.

Enco will either repair or replace the failed module, upon our sole discretion, pending receipt of the module and an authorized Enco bench test. Enco will NOT provide advance replacements. Upon full inspection, Enco will repair the module if possible. If repair is not possible, the module will be replaced with either a new or rebuilt module.

Any physical damage that is deemed to be beyond normal usage, as determined by Enco, will void the warranty. User damage, such as damage to the turntable or centering hub, will also void the warranty.

Repair or replacement does NOT extend the term of the warranty. Each module is warrantied for 12 months from the date of original shipment from Enco in Royal Oak, MI. If a module is repaired or replaced, the remaining warranty period remains from the date of shipment of the original module.